Quality Standards
Customer-Oriented Management
While continuing our operations as "the producer of the leading brands" in the Turkish insulation sector, we produce easy-to-access and reliable products that exceed customer expectations using the developing and up-to-date technologies of the world. In this sense, optimizing customer satisfaction and managing customer feedbacks effectively are the bases of our quality policy in our products and services.
Within the framework of our quality policy, we work hard to
- to document, certify and constantly improve our quality management system ensuring its compliance to the requirements of the ISO 9001 standard;
- to achieve company and division targets in a team spirit based on the Overall Quality philosophy;
- to identify preventive approaches that will improve our performance by reviewing our business processes with a self-assessment process;
- to increase the efficiency of all our production processes to compete both in the national market and the global market in line with our continuous improvement approach;
- to encourage innovative and creative approaches, to carry out trainings that will improve technical and behavioral competencies;
- to ensure our people to work in comfortable and safe environments by protecting them from the negative impacts and accidents of the work place, to conduct danger and risk analyses to remove conditions that may negatively impact the health and safety of all parties exposed to potential negative impacts;
- to plan our R&D efforts by considering the potential environmental effects of our products, and to constantly notify all our stakeholders regarding our view about the environmental and environment-friendly practices
in integration with Environment, Occupational Health and Safety Management Systems, and to become an exemplary company of our sector in respect of quality as well as others.
